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What is BPO or Business Process Outsourcing?

Business Process Outsourcing

"BPO (Business Process Outsourcing) is a type of outsourcing in which one company outsources one or more business operations to another. BPO has the power to efficiently streamline your business.

If you own a company, employing BPO services can be the ideal tool for you. It helps you to focus on running your business rather than dealing with other parts of operations like HR outsourcing and payroll management.

According to your needs, there are two categories of BPO services that can be offered to you; back-office outsourcing and front office outsourcing. Back-office outsourcing is a type of outsourcing that focuses on in-house business functions. Fulcrum can assist your business with back-office solutions such as accounting, human resources, IT services, and so on. On the other hand, tasks like marketing, sales, tech support, customer service, are all examples of front-office BPO also provided by Fulcrum.

Benefits of BPO

Here are some of the advantages of employing BPO services in your company:

BPO Cost Minimization

When it comes to allocating resources properly in terms of personnel and business processes, BPO can be an optimal solution for any big or small company. Since the outsource third-party vendor is located offsite, there is no need to be concerned about overheads, office space, materials, or other issues because the outsourcing partner will take care of it.

Focus on Core Functions

If you're a new technology company, you probably don't have the resources to build a large customer service department from the ground up. While doing things well is crucial, odds are you won't be able to accomplish it in-house. Your founding team will struggle to train a support team even if they have a technical background. As a result, outsourcing support to a BPO company that specializes in it results in improved processes for the same price. As a result, your staff can concentrate on what matters most to the company.

Better Time Management

You can free up staff time by outsourcing a significant amount of repetitive tasks, allowing you to focus on developing your core operating expertise. Greater workplace efficiency will result from improved employee satisfaction. When employees' skills are utilized and varied in their professions, they are more satisfied and productive.

Project-based Workforce

Your businesses may frequently require additional personnel for short-term projects. Recruitment, selection, and training can be time-consuming when hiring a new team. Furthermore, your business may not require this staff in the future. For such contract-based personnel, BPO services allow you to specify a specific timeframe and workflow. Skilled workers can concentrate on their major responsibilities and avoid menial jobs that could reduce their daily productivity.

Key Take-Away

COVID-19 has compelled businesses to embrace technology to maintain continuity and improve customer and employee experiences that have relocated to their homes. To address a new reality now is the moment to pivot your digital transformation approach and embrace an adaptive attitude.

Fulcrum is an ISO 9001 - 2015 certified brand with a portfolio of over 400 companies. We've been in business for over 20 years and provide a wide range of business outsourcing services. Please contact us at for any queries that you might have.